Cozy Soundscape Support

Contact

Email originalsyn1369@gmail.com and include your iPhone or iPad model, iOS version, Cozy Soundscape version, and a brief description of what happened. Please do not attach private audio unless requested.

Why can’t I import an Apple Music song?

Cozy Soundscape can use compatible audio files and downloaded, unprotected music purchases. Apple Music subscription tracks and DRM-protected files cannot be decoded or layered by third-party apps. Downloading a song does not remove its protection.

How do custom playlists work?

Create as many playlists as you need, import several tracks, then long-press and drag to reorder playlists or tracks. Multiple selected tracks can loop together, each with its own volume control, underneath the built-in ambience.

No sound is playing

• Raise the device and in-app channel volume.
• Check that at least one channel or playlist track is active.
• Disconnect an unintended Bluetooth or AirPlay destination.
• Stop other audio apps, then reopen Cozy Soundscape.

Deleting local content

Use the delete controls beside saved vibes, playlists, or imported tracks. Deleting the app removes Cozy Soundscape’s local library. Keep your original audio files in Files or Music if you may want to import them again.